Privacy Policy

1. Data We Collect

When you use our website contact form or contact us directly, we may collect:

• Your name and, where provided, the name of the person you are enquiring on behalf of
• Email address
• Phone number (if provided)
• The content of any message you send us
• Technical information such as your IP address, browser type and pages visited (collected automatically via cookies)

We do not collect sensitive personal data (such as health or financial information) through our website. Any information of that nature relevant to a resident's care is handled separately and under additional safeguards.

2. How We Use Your Data

Personal data collected through this website is used to:

• Respond to your enquiries and arrange visits or consultations
• Communicate information about our services that you have requested
• Improve the quality and usability of the website
• Comply with legal obligations under Hong Kong law

We do not use your data for unsolicited marketing. We do not sell personal data to third parties.

3. Legal Basis for Processing

Processing of personal data is conducted on the basis of: your consent (where given by submitting a form), the performance of a contract or pre-contractual steps (where relevant to a residency arrangement), and our legitimate interest in communicating with individuals who have expressed interest in our services. All processing is consistent with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

4. Data Retention

Enquiry data is retained for up to 24 months from the date of the last communication. If an enquiry results in a residency arrangement, data relevant to that arrangement is retained for the duration of the arrangement and for seven years thereafter, as required by applicable Hong Kong regulations. Website analytics data is retained for up to 26 months.

5. Data Protection Measures

We take appropriate organisational and technical measures to protect personal data against unauthorised access, loss or disclosure. Access to personal data within saau-yuen is limited to staff who require it for their specific responsibilities. We use secure communication channels for data transmission where applicable.

6. Cookies

Our website uses cookies to support basic functionality and to understand how visitors use the site. Essential cookies are required for the site to work. Optional analytics and preference cookies are only used with your consent. For full details, please see our Cookie Policy.

7. Third Parties

We may share data with third-party service providers who assist in operating this website or communicating with you (such as email service providers or analytics platforms). These providers are required to handle data only as directed by us and in accordance with applicable law. We may also disclose data where required to do so by Hong Kong law or a competent authority. Links to third-party websites are provided for convenience; this policy does not apply to those sites.

8. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to:

• Request access to personal data we hold about you
• Request correction of inaccurate data
• Object to the use of your data for direct marketing purposes
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond within the timeframes required by applicable law.

9. Children

Our website and services are directed at adults. We do not knowingly collect personal data from individuals under the age of 18. If you believe a minor has submitted personal data to us, please contact us and we will remove it promptly.

10. Changes to This Policy

This policy may be updated from time to time. Any material changes will be reflected by a revised "Last Updated" date at the top of this page. Continued use of the website following an update constitutes acceptance of the revised policy.

11. Contact

For any queries about this policy or the handling of your personal data, please contact: